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Business Issues


Note: This presentation, based on “The Human Moment at Work,” an article published in The Harvard Business Review (1/99), is designed/or the business audience.

In this presentation, Dr. Hallowell defines the powerful concept of the human moment and shows how vital it is to any deal, transaction, or entire organization. In its simplest terms, the human moment refers to any live, human interaction.  This is in contrast to a virtual or electronic moment in which the people involved are not physically present. While technology has given us the great blessings of voice mail, e-mail, teleconferencing, and other means of not-in-person communication, there remains a special place for the on-site meeting. If we are not careful, we will lose it altogether, because the off-site methods save so much time and money.

This presentation examines the dangers inherent in over-using virtual communication.  While acknowledging the obvious advantages of communicating in ways other than in person, Dr. Hallowell points out that an occasional human moment can solidify a relationship or clarify a transaction in ways nothing else can.  While it is not the most efficient, the human moment remains—by far—the most powerful tool of communication we have.

The point of this lecture is not to disparage e-mail — indeed, e-mail, voice mail and the like save us many billions of dollars and seconds each year—but to demonstrate how crucial it is to make a decision, consciously and carefully, as to which kind of communication suits each particular transaction you undertake. Most of the time, electronic moments do just fine.  By using voice mail or e-mail wisely you can save huge amounts of time, money, and energy.   

However, sometimes you need to have a human moment to solve a problem or make the most out of a given opportunity.  A human moment conveys vastly more information than an electronic moment possibly can.  Body language, tone of voice, facial expression, timing of what is said, and all other kinds of non-verbal communication come across only in person.  Building on his article, “The Human Moment at Work,” which was published in the Harvard Business Review, Dr. Hallowell takes the audience through vivid case examples that demonstrate the power of the human moment, when to use and if and when it can be dispensed with.

Drawing upon his knowledge as a psychiatrist and his experience in consulting with corporate leaders, Dr. Hallowell is able to bridge the worlds of brain science, psychology, and business management.  His call to make use of the human moment wisely, and to tap into the power of emotionally rich connections, offers a strategic advantage to businesses and organizations of all kinds.


We live in a time of immense stress and worry.  From an economy in crisis, to the threat of terrorism to an environment threatened by pollution and global warming, to famine, AIDS, and the millions of people who have no access to health care, our world teems with danger and disease. Add to these problems the rapidity of change and the lack of stability anywhere, and we see why so many people feel chronic and unhealthy levels of anxiety, toxic worry, and elevated stress.

What to do?  The good news is that an individual can, in fact, do a great deal to improve the situation in his own life, the live of his family, or the life of his business.  He does not have to wait for governmental intervention in order to make major improvements.  Indeed, he ought not to wait.  Reducing stress and worry can bring immediate benefit.  Immediately a person can feel healthier, become more productive, get along better with others, and in general feel more confident and comfortable in our uneasy world.

Dr. Hallowell offers a program that is practical, evidence-based, and effective in bringing levels of stress and worry from the toxic zone down into normalcy.  His methods rely not on medication but on simple steps any individual can take, including a child, in order to regain a confident and upbeat feeling about everyday life.

In today’s world, it is imperative that a person—of any age—not be incapacitated by fear—which is what toxic worry and stress are made of.  As a person reduces fear, he or she becomes more effective, happier, healthier, and actually more intelligent.  The benefits of fear reduction are immediate and long-lasting.

Dr. Hallowell offers a variety of presentations. 

1.     Managing Stress and Worry in the World of Business (A)

This one-hour presentation gives a basic “kit,” a series of steps anyone in the work world can use immediately to reduce fear, increase a feeling of power and control, and reduce the ravages of toxic worry and stress.

2.     Managing Stress and Worry in the World of Business (B)

This three-hour workshop goes into more depth in the art and science of controlling worry and stress.  The session is also interactive, providing participants with a chance to develop a plan tailored to their own particular situation.

3.     Managing Stress and Worry in Families and Children

This one-hour presentation is geared to parents and/or teachers.  It teaches techniques that will reduce children’s worrying and lift the burden of pressure and stress so many children feel these days.

4.     Managing Stress and Worry in Individual Life

This one-hour presentation offers help to the toxic worrier, the adult who just can’t shake the worry habit.  Relying on methods that any person can use, Dr. Hallowell presents a reliable plan for eliminating the habit of toxic worry from everyday life.

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